1. Right of Withdrawal
In France, the law gives you 14 full days after receiving your parcel to change your mind. No explanation needed, it's your right.
2. Conditions for an Accepted Return
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Product sealed, intact and never opened.
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Original packaging in perfect condition.
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All within 14 days maximum.
3. Exceptions: Opened Coffee Cannot Be Returned
Hygiene comes first for us. Once a bag of coffee has been opened, no return or refund is possible – that's the rule for food safety.
4. How to Make a Return
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Write to us at info@snobthebob.fr
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Give us your order number.
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We'll send you the exact steps.
Tip: Always contact us first, otherwise we can't accept the parcel.
5. Who Pays for Return Shipping?
You do, unless we messed up (faulty product or wrong item sent).
6. Refund Timeframe
Product received and checked? Your money comes back within 7 to 14 days, straight to the payment method you used.
7. Damaged Product or Mistake on Our Side
Received a damaged coffee or the wrong variety?
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Let us know within 48 hours, with photos.
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We'll replace it or refund you, fast.
8. Your Satisfaction Really Matters to Us
Even if a return isn't possible, if you don't like our coffee, talk to us. We love finding personal solutions to win you back.