Shipping policy

Welcome to Snob The Bob! Here is detailed information about our shipping policy, to help you understand how we handle the delivery of your orders.

1. Delivery areas

We currently deliver to:

Mainland France
European Union countries
Other international destinations (subject to additional costs and variable delivery times).

If your delivery address is not eligible, please contact us at info@snobthebob.fr to find a tailored solution.

2. Order processing times

Orders are generally processed within 1 to 2 business days of payment.
Orders placed at weekends or on public holidays are processed on the next business day.

3. Delivery times

Delivery times vary by destination:

Mainland France: 3 to 5 business days
European Union: 5 to 10 business days
Other international destinations: 7 to 20 business days

These times are indicative and may vary depending on the carrier or unforeseen circumstances (customs, weather, etc.).

4. Shipping costs

Mondial Relay pickup point (France): €3.90 — free from €20.
Home delivery (France): €5 — free from €30.
Local delivery by us, up to 20 km from our roastery (Nages-et-Solorgues): free.
Local delivery by us, 20 to 40 km: free from €20.
Pickup at the Jean-Jaurès market in Nîmes (Friday morning): free.
European Union and International: costs are calculated automatically at checkout based on weight and destination.

5. Order tracking

As soon as your order ships, you will receive an email with a tracking number and instructions to follow your delivery.

6. Delivery issues

Incorrect address: make sure the address you provide is complete and accurate. We are not responsible for delays or losses caused by incorrect information.
Parcel not received: if you have not received your order within the stated time, contact us at info@snobthebob.fr.
Damage or loss: if your order arrives damaged, please email us photos at the address above so we can arrange a replacement or refund.

7. Returns and reshipping

If a parcel is returned to us as undeliverable (for example, recipient absent or incorrect address), we will contact you to arrange reshipping. Reshipping costs are at your expense.